NIC DE CAIRE, Club Industry
When I picture a “boss,” I think of someone sitting in a leather chair behind a big desk filled with papers, phones and computer monitors. They bark orders from inside their office and hit a button on their phone to yell at their assistant for coffee. When I picture a “leader,” I think of a person on the floor, talking to their employees and customers. They know their staff and ask about their families and upcoming weekend plans. They throw around high fives and …